Facebook calls Page reviews recommendations. Page owners cannot delete them, but they can report ones that break Meta’s Community Standards, and they have some control over whether reviews show at all.
Recommendations, posts, and videos involving harassment, hate speech, threats, private information, impersonation, spam, or content that is not about your business. Honest negative recommendations stay.
Open the recommendation, post, or video, choose the menu option to report it, and pick the reason that fits. Report fake accounts as well as the content they post.
Most Pages can hide the reviews section in their settings. That hides every recommendation, good and bad, so it suits a Page facing a coordinated attack better than one with a single bad review.
Instagram posts, comments, and accounts are reported the same way, with dedicated forms for impersonation, privacy, and intellectual property.
A short public reply from the Page shows future customers how you handle problems. Move details to a private message.
No. You can report it, reply to it, or turn off the reviews section entirely.
What to write, what never to write, and why the response matters more to future customers than the review itself.
Read moreHow to report a TikTok video, which reports actually work, the privacy and legal routes, and how to deal with reposts.
Read moreThe four routes to getting a YouTube video removed: privacy complaints, harassment reports, copyright, and legal requests, and which one to use.
Read moreTell us what you are dealing with. We will tell you honestly what can come down, and there is no charge unless it does.