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Crisis response

When it is happening right now

A live reputation crisis is a different job from ongoing management. The priorities are containment, accurate assessment, and a plan you can act on today rather than next month.

The honest scope

What has a real pathway, and what does not. We would rather set this out before you pay.

What can usually be removed
  • Same-day assessment of what is spreading and where
  • Immediate action on anything with a removal pathway
  • Coordinated response across reviews, search, and social
  • Guidance on what to say publicly and what not to say
  • Work alongside your counsel or PR where they exist
What cannot, and why we say so
  • Making a true story untrue
  • Guaranteeing coverage stops
  • Legal advice, though we work alongside those who give it

We would rather tell you this before you pay than after. Any firm promising to delete lawful, truthful content is either misleading you or planning something that puts you at risk.

How the work runs

01

Triage

We establish what is out there, how far it has travelled, and what is actionable within hours.

02

Contain

We act on every removal pathway and get the accurate version in front of people.

03

Rebuild

Once the immediate danger passes, we repair the longer-term position.

What it costs

How removal pricing works
From$599per successful removal

You pay when the content comes down. If we cannot remove it, you do not pay for the removal. That is how we have priced this work since 2018, and it is why we tell you upfront when something is not removable.

What moves the price up or down

  • Which platform hosts it, and how its process works
  • Whether there is a clear policy breach or a legal route
  • How many items are involved
  • How well documented the case already is
  • Whether the content has been syndicated elsewhere
  • How urgent it is

Suppression and ongoing monitoring are scoped separately, because that is continuing work rather than a single outcome.

Get a fixed quote

Tell us what you are dealing with.

We will tell you what is realistically achievable, what it will take, and what it will cost. If we do not think we can help, we will say so rather than take the work.

Confidential. Independent since 2018, based in Sausalito, California. Not affiliated with Google or any platform.

Request a confidential consultation

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Handled confidentially. We will not contact anyone else about your situation, and we will tell you honestly if we do not think we can help.

Received, and it is confidential.

We will review your situation and come back to you privately, usually within one business day and same day for anything urgent.

Common questions

How quickly can you start?

Same day for genuine crises. Use the confidential form or call and mark it urgent.

Related services

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