For hosts, one unfair review can cost bookings, search placement, and Superhost status. Airbnb will remove reviews, but only when they break its Reviews Policy, so a removal request has to show exactly which part applies.
Reviews used as leverage, such as a guest threatening a bad review unless they get a refund. Reviews that are not about the stay. Reviews from someone with a conflict of interest. Discrimination, harassment, threats, or private information. And some reviews connected to reservations affected by qualifying disruptive events.
Contact Airbnb through the Help Center about the specific review and explain which part of the Reviews Policy it breaks. Point to the relevant messages, dates, and reservation details rather than describing the guest.
Airbnb can only rely on what it can verify. Messages sent through the Airbnb app are evidence. A phone call or text outside the app is not. If a guest threatens a review, reply in the app so the threat is on record.
Offering a refund, discount, or anything else in exchange for removing or changing a review breaks Airbnb’s rules and can put your listing at risk.
Hosts can post a public response. Keep it brief and factual, and write it for future guests rather than for the reviewer.
Airbnb treats a review that breaks policy as a whole. Disagreeing with a rating, on its own, is not grounds for removal.
Often days, depending on how clear the evidence is. A request that quotes the policy and points to in-app messages is usually handled faster.
What to write, what never to write, and why the response matters more to future customers than the review itself.
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