Vitals, RateMDs, Zocdoc, WebMD, and Google each publish patient reviews under different rules. Some, like Zocdoc, only accept reviews from verified bookings. Others accept anonymous reviews and are harder to dispute.
Prefer to try it yourself first? Read our step-by-step guide
Being specific about this is how you avoid paying for an outcome nobody can deliver.
Every public response must stay within HIPAA. A short, general reply that invites the patient to call the office is almost always the safest option.
We establish whether the content actually breaches the site’s own policy or the law, and tell you plainly if it does not.
We build the evidence file that gives a report the best chance of succeeding rather than being auto-declined, and escalate where a first response is wrong.
Whatever the outcome, we work on what people find first, so you are not dependent on a removal decision you do not control.
You are billed only after a removal succeeds. If we cannot remove it, you do not pay, and if the exact same review is ever reinstated, we go after it again at no extra charge. That is how we have priced this work since 2018, and it is why we tell you upfront when something is not removable.
Suppression and ongoing monitoring are scoped separately, because that is continuing work rather than a single outcome.
Get a fixed quoteA short description is enough. We will tell you what is realistically achievable on doctor review sites and what it will take.
No, and neither can anyone else. Platforms make the final decision. What we can do is establish whether there is a genuine basis, document it properly so it is not auto-declined, and pursue it through the right channel. Where there is no basis, we will tell you and focus on suppression instead.
Typically days to several weeks per item, depending on the platform and how busy their review queue is. We report on every submission, including the ones that fail.
You do not pay for a removal that does not happen. Removals are charged on success. Where content cannot come down we outrank it instead, and that suppression work is scoped and priced separately so you always know which you are buying.
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