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Reputation management

Reputation management for auto dealers

Buyers research a dealership before they walk in, and a low rating costs foot traffic directly.

Confidential engagement. We do not disclose who we work with.

What we see most in this category

Review volume across Google, DealerRater, and Cars.com at once

Complaints about finance or service rather than sales

Content from a previous ownership group

Coordinated negative campaigns from competitors

The honest position

The same principle applies in every category, and it is the part most firms are vague about.

Genuine removal pathways
  • Reviews from people who were never customers
  • Fake reviews and coordinated attacks
  • Harassment, hate speech, and abuse
  • Content exposing private information
  • Impersonation and copyright infringement
  • Content already found defamatory by a court
Handled by suppression
  • Honest reviews from real customers
  • Accurate reporting and fair criticism
  • Lawful public records

None of this can be deleted by anyone, whatever they claim. It can be pushed off page one by building stronger, accurate results, and that is real work with real outcomes.

Start with a conversation.

Tell us roughly what is happening. We will tell you what is realistically removable, what has to be outranked, and what it will take.

Independent since 2018, based in Sausalito, California. Not affiliated with Google or any platform.

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Handled confidentially. We will not contact anyone else about your situation, and we will tell you honestly if we do not think we can help.

Received, and it is confidential.

We will review your situation and come back to you privately, usually within one business day and same day for anything urgent.

Questions

Do you work with auto dealerships?

Yes. Buyers research a dealership before they walk in, and a low rating costs foot traffic directly. We handle removal where there is a genuine basis and suppression where there is not, and we tell you which applies before you commit.

Is the engagement confidential?

Yes. We do not disclose who we work with and we publish no named case studies without written permission.

How quickly can something come down?

Where there is a genuine policy or legal basis, typically days to several weeks per item. Where there is not, suppression takes months. We are specific about which situation you are in at the outset.

What does it cost?

Removals start at $599 per item and are charged on success, so you do not pay for a removal that does not happen. Suppression and monitoring are ongoing work and are scoped separately.

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