Nextdoor reaches exactly the neighbors a local business depends on, and a complaint thread can grow quickly. Nextdoor removes posts that break its community guidelines through reports reviewed by neighbors and Nextdoor staff.
Personal attacks, harassment, discrimination, private information, spam, and content that breaks neighborhood rules. Honest complaints and recommendations stay.
Use the report option on the post or comment and choose the reason that fits. Reports are reviewed by community moderators and Nextdoor.
A claimed business page lets you reply as the business and gather recommendations from neighbors.
One polite reply that offers to fix the problem often turns a thread around. Arguing keeps it at the top of the feed.
Nextdoor posts show the poster’s name and neighborhood, but contacting them outside the platform about the post rarely helps.
How to report Facebook recommendations, posts, and videos, what Meta will remove, and when turning off reviews on your Page makes sense.
Read moreWhat to write, what never to write, and why the response matters more to future customers than the review itself.
Read moreWhat to do in the first 48 hours of a review bombing, and why this is one of the more winnable reputation problems.
Read moreTell us what you are dealing with. We will tell you honestly what can come down, and there is no charge unless it does.