Thumbtack reviews come from customers who hired you through the platform and from past customers you invite. Thumbtack removes reviews that break its guidelines when they are reported properly.
Reviews from people who never hired you, reviews from competitors, reviews about a different business, abusive content, and private information.
From your Thumbtack pro account, open the review and report it with a short, factual explanation of which guideline it breaks.
Thumbtack lets pros ask past customers for reviews. Inviting everyone, not just your happiest customers, quickly puts one bad rating in context.
Yes. A short, professional reply helps future customers see how you handle problems.
What Angi and HomeAdvisor will remove, how contractors dispute a review, and how to respond so homeowners still call.
Read moreWhat Houzz will remove, how professionals report a review, and how to protect a Houzz profile that brings in high-value projects.
Read moreWhat to write, what never to write, and why the response matters more to future customers than the review itself.
Read moreTell us what you are dealing with. We will tell you honestly what can come down, and there is no charge unless it does.