For contractors, Angi and HomeAdvisor reviews sit right next to your quote. Both platforms remove reviews that break their guidelines, and providers can dispute reviews from their accounts.
Reviews from people you never did work for, reviews from competitors or former employees, reviews about another company, and threats, profanity, or personal information.
From your provider account, find the review and dispute or report it, explaining which guideline it breaks. Include job records showing the person was not a customer if that is the issue.
Honest reviews from real customers stay, including complaints about price, communication, or schedule.
Homeowners read replies closely. Thank the customer, state what you did to fix the issue, and keep it short.
Both are run by the same company, and the process for reporting reviews is similar on each.
When Thumbtack removes a review, how pros report one, and the fastest way to dilute an unfair rating.
Read moreWhat to write, what never to write, and why the response matters more to future customers than the review itself.
Read moreHow to identify a fake or coordinated review, document it, and report it on grounds that actually succeed.
Read moreTell us what you are dealing with. We will tell you honestly what can come down, and there is no charge unless it does.