App ratings drive downloads and search placement in the stores. Apple and Google remove reviews that break their policies, and developers can report reviews and reply publicly.
Spam and fake reviews, reviews that are not about the app, offensive language, harassment, personal information, and conflict-of-interest reviews.
In App Store Connect or the Google Play Console, find the review and report a concern, choosing the reason that fits.
Developer replies are public. When you fix a bug someone complained about, reply to say so. Users often update their rating.
Both stores allow you to ask for ratings, but only through their own in-app rating prompts. Asking only happy users, or offering rewards, breaks the rules.
Generally no. Ratings without written reviews rarely break any policy.
How to identify a fake or coordinated review, document it, and report it on grounds that actually succeed.
Read moreWhat to write, what never to write, and why the response matters more to future customers than the review itself.
Read moreWhat to do in the first 48 hours of a review bombing, and why this is one of the more winnable reputation problems.
Read moreTell us what you are dealing with. We will tell you honestly what can come down, and there is no charge unless it does.