Trustpilot has an active integrity team and a clear flagging process, which makes properly evidenced reports genuinely effective.
Being specific about this is how you avoid paying for an outcome nobody can deliver.
Trustpilot will also act against businesses that abuse the flagging process, so submissions have to be accurate. That is a reason to have this handled properly.
We establish whether the content actually breaches Trustpilot’s policy or the law, and tell you plainly if it does not.
We build the evidence file that gives a report the best chance of succeeding rather than being auto-declined, and escalate where a first response is wrong.
Whatever the outcome, we work on what people find first, so you are not dependent on a removal decision you do not control.
You pay when the content comes down. If we cannot remove it, you do not pay for the removal. That is how we have priced this work since 2018, and it is why we tell you upfront when something is not removable.
Suppression and ongoing monitoring are scoped separately, because that is continuing work rather than a single outcome.
Get a fixed quoteA short description is enough. We will tell you what is realistically achievable on Trustpilot and what it will take.
No, and neither can anyone else. Platforms make the final decision. What we can do is establish whether there is a genuine basis, document it properly so it is not auto-declined, and pursue it through the right channel. Where there is no basis, we will tell you and focus on suppression instead.
Typically days to several weeks per item, depending on the platform and how busy their review queue is. We report on every submission, including the ones that fail.
You do not pay for a removal that does not happen. Removals are charged on success. Where content cannot come down we outrank it instead, and that suppression work is scoped and priced separately so you always know which you are buying.
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