Trustpilot scores show up in search results and on comparison sites, so a few unfair reviews travel. Trustpilot removes reviews that break its guidelines, and businesses can flag reviews from their account.
Reviews not based on a genuine experience, harmful or illegal content, personal information, promotional content, and reviews that break its other guidelines.
From your Trustpilot business account, find the review and report it, choosing the matching reason. When you flag a review as not based on a genuine experience, Trustpilot may ask the reviewer for proof of their experience.
An honest negative experience stays, even if the details are disputed. Disagreeing with a reviewer is not grounds for removal.
Reply publicly to every critical review, and invite all customers to review you. Trustpilot allows invitations, but not to only happy customers or with incentives.
No. Only Trustpilot or the reviewer can remove it. Businesses can report reviews and reply to them.
How to identify a fake or coordinated review, document it, and report it on grounds that actually succeed.
Read moreWhat to write, what never to write, and why the response matters more to future customers than the review itself.
Read moreReported a Google review and nothing happened? Here is why Google declines most reports, how to appeal, and what still works when a review stays.
Read moreTell us what you are dealing with. We will tell you honestly what can come down, and there is no charge unless it does.