Seller feedback affects your account health and your chances of winning the Buy Box. Amazon removes feedback only in specific situations, so knowing which ones apply saves time.
Feedback with obscene language, feedback containing personal information, feedback that is entirely a product review rather than about you as a seller, and feedback about delivery or service that Amazon itself handled, which Amazon may strike through instead.
In Seller Central, find the feedback and request removal, or contact Seller Support with the order details and the reason that applies.
Reviews of a product are covered by Amazon’s community guidelines, not seller feedback rules, and can be reported if they break them.
Amazon prohibits offering refunds or incentives in exchange for removing or changing feedback. You can contact a buyer to resolve a problem, but not make removal a condition.
Yes. Buyers can remove feedback they left, within Amazon’s time limits. You can resolve the issue, but not pressure them to remove it.
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Read moreTell us what you are dealing with. We will tell you honestly what can come down, and there is no charge unless it does.